Nigeria’s domestic carrier, Dana Air has been named the Best Customer Service Airline for the fourth year running at the Nigerian Customer Experience Management Conference and Awards held recently at Reiz Continental Hotel, Abuja.
The award was presented to the airline at the 5th edition of the conference themed: ‘The Move from Customer Service to Customer Experience.’’
The Managing Director of Customer Service Awards Limited, Dr. Aliyu O.Ilias said, Dana Air clinched the award as a result of its commitment to the principles of customer experience management and that the airline’s nomination and selection was done through Customers’ feedback, online polls, Independent survey and Mystery shopping services.’’
Responding to the award, the Media and Communications Manager of Dana Air, Kingsley Ezenwa said, winning the airline with the Best Customer Service Award for the fourth time consecutively since 2014, is a confirmation that our investment in creativity, technology, and customer-centric initiatives is paying off. We appreciate the organizers of the award and the flying public for appreciating the efforts that we are making to give the best of everything we offer.’’
“Only recently and based on popular demands from our teeming guests, we opened a new office at Silverbird Galleria Victoria Island Lagos, to create that presence for our guests around the Island and its axis. We also recently created a Special Service Unit to cater to the urgent needs of our guests at the airports in Lagos, Abuja, and Uyo. We still have our Self check-in kiosk at MMA2, the first of its kind at the terminal, our partnership withzowasel.com to offer our guests great discounts at partner outlets is getting positive reviews, the pay with Dana Miles concept and more. Just to mention a few of the initiatives we have put in place to enhance customer experience and we dedicate this award to our staffs for their professionalism.’’
Having flown over 2.7 million passengers in the last nine years of its operations, Dana Air is one of Nigeria’s leading airlines with daily flights from Lagos to Abuja, Port Harcourt, Uyo and Owerri. The airline is reputed for its unrivaled on-time performance, innovative online products and world-class in-flight service.
