Delta flight from Atlanta is expected to arrive Lagos at about 4pm local Nigerian Time on Tuesday 9th August as airline steadily resumes flight operations after loss of power impacted the airline’s operations systemwide.
“We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, S.V.P. – Operations and Customer Center. “We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”
The airline said it cancelled around 1,000 flights Monday. Customers traveling Tuesday should check the status of their flight at delta.com<http://delta.com/> or the Fly Delta App. Customers can rebook their flight via the website.
Delta’s travel waiver has been extended to customers traveling on Aug. 9:http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.
Delta is also offering compensation to customers<http://news.delta.com/delta-offers-compensation-customers-affected-systemwide-outage>significantly affected by delays or cancellations.
In addition, where available, customers are being provided with hotel rooms and other accommodations if a cancellation requires an overnight stay.
